Your Business Growth

1. Your Strategy & Leadership

Strategy –‘a plan for your desired future’

From our experience in our market this is one of the most important ingredients for successful growth. We work with you to develop a credible strategic plan. We do this by understanding your business, your vision and objectives, and helping you gain a new, more dynamic perspective of it. We research your market, the competition and your positioning, and by using a number of proven intelligent exercises we uncover all the potential areas of innovation and differentiation. Part of the plan includes the critical ‘action plan ’ - a project plan for successful implementation for growth.

During the Growth programme we inevitably come across a range of Leadership skills and styles both from the individual perspective as well as from a ‘team dynamic’ perspective. Sometimes these dynamics become one of the obstacles for successful growth. Here we help individuals and the leadership team to become more effective, critically on the tasks in hand but also providing individual coaching or ‘teambuilding’ exercises where required. These exercises are not the typical overly academic and sometimes irrelevant ‘consultant drudge’ but proven practical ‘live on your case’ exercises to help you achieve your goals in the most stress free manner. Although we are serious about results, we use humour wherever possible !

We normally look to become an integral part of your management team during the implementation of any growth programme. This means that we can constantly recheck and re-align any strategy at the same time as measuring the results and helping to ensure that the management team, including ourselves, continue to work effectively on the implementation plan until a successful agreed outcome is reached.

2. Your Customer Service

We all know that happy customers are a key ingredient to business success – our intentions are good but do we always succeed?

What do your customers really think of you?

How often do you undertake effective customer audits and review? Qualitative as well as quantitative?

springboard’s research based techniques for effective account management help ensure; that there are no cracks in your customer service programme and measure improvements in your customer relationships.

3. Your Financials

Financial information is paramount to a company’s success. It’s not about compliance, however important or about being able to borrow funds. It is giving meaningful management support so that better decisions are taken which translates to better profits.

Many smaller businesses trust that Sage or similar packages will deliver this after bookkeepers have captured source documents.

springboard improves your financial management information by extracting that same data, checking quality, expanding the information and then analysing it to identify problems , KPI’s and identifying where improvements can be made.

We then help you prioritise & implement these improvements. Knowledge is power and with knowledge better decisions will be taken and this inevitably leads to better profits.

4. Your People

In the same way as investing in any other asset from which you expect to achieve a return, managing people is about:

> acquiring and maintaining the right mix of skills

> establishing processes which facilitate optimum performance, and

> ensuring compliance with all of the rules, procedures and reporting requirements associated with being an employer.

The springboard Growth Programme ™ includes support to enable you to maximise the return on your investment in people through:

> Skills Assessment and Talent Management (including recruitment and selection)

> Organisational Design and Change Management

> Objective Setting , Results Focus and Performance Assessment

> Employee Engagement and Motivation

> Compensation, Reward and Recognition schemes

> Policies and Procedures which ensure compliance with changing employment regulations

> Management reporting and employee relations administration

Some people are natural leaders and effective communicators. For others, these skills have to be learned / coached. It is vital that effective HR processes and procedures are put in place to support business growth & ensure a fair and objective approach is adopted across the business. The Human Resources agenda that springboard will develop with you will provide you with the guidance and tools to achieve this together with a common sense of ownership and accountability

5. Your Marketing & Sales

Marketing and Sales are a critical part of your business development programme. Our approach is to constantly measure your customers interactions and design the best mix of communications to suit your business. We believe Marketing and Sales must be integrated. Too many Sales Plans fail through a misalignment with the marketing function.

Marketing:

> Market Research – Segmentation and Database Building

> Reputation Management, PR and the referral process

> Networking including Social Media

> Direct Mail

> Advertising

> Websites, SEO and eMarketing including Ad words & PPC

> Events – Seminars, Conferences & Workshops

> Intelligent Telemarketing

> Strategic alliances & joint ventures

Sales:

> Lead Generation & Client Relationship Management (CRM) Systems

> Development of Integrated Sales Plan

> Recruitment & Motivation of Sales People

> Targets, Performance Pay and Management